American Citizen Services Assistant

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Periodo de oferta: hasta el 24.01.2024.

Características

he American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates.  Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.

Requisitos

EDUCATION: Completion of two years of college or university studies is required.

EXPERIENCE: Minimum two years of administrative work, case management, or customer service work experience. 

JOB KNOWLEDGE: Knowledge of local cultural, social, and legal environment.

LANGUAGE: Fluent level of English (speaking/reading/writing). Fluent level of Spanish (speaking/reading/writing). This may be tested.

SKILLS AND ABILITIES: Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required. Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts. Must be able to work professionally and productively with contacts and customers from all backgrounds.