Customer specialist english + norwegian hybrid 7c2f28c1 Barcelona (Barcelona)

  • Experiencia

    No se necesita experiencia

  • Salario

    Recompensa no especificada

  • Campo – Posición

    Atención al cliente

    • Administración de atención al cliente
    • Técnico de atención al cliente
    • Teleoperador

  • Categoría o nivel

    Personal técnico

  • Vacantes

    1

  • escrito

    0

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Periodo de oferta: hasta el 04/01/2024.

Características

Do you have a passion for customer service? Are you a people person? Are you a native Norwegian speaker? Are you looking for a diverse atmosphere to work in?Do you have a high level of English?

If so, then you have found the right position!

We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key functions:
Ensure customer satisfaction and provide professional customer support.
Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material. 
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and hearing customersfeedback on the product.
efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.

Requisitos

Fluency in Norwegian (Native or C2 Level). High level of English (C1). 
Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. 
Some Technical knowledge appreciated. 
Previous experience with customer service, offering technical support with knowledge of following standards and procedures. 
Advanced user of MS Office
Able to handle stressful situations.
Teamwork spirit. Organized. Curious and hunger to learn more.
Critical and analytical thinking. 
Problem resolution. 
Customer satisfaction oriented.

Se sugiere

Monday Friday. 39 hours week
Schedule: 12:00-20:00
Salary includes Base Salary, Language Pluses, Non-fixed bonus, etc.
Replacement contract

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