• Experiencia

    Al menos 1 año de experiencia.

  • Salario:

    34.000€ Bruto/año

  • Área – Posición:

    Atención al cliente

    • tecnico de atencion al cliente
  • Categoría o nivel


  • Vacantes


  • inscrito

    Cuatro cinco

  • Contrato:

    Contrato indefinido

  • dia de trabajo

    Tiempo completo

descripción de la oferta

Duración de la oferta: hasta el 12.01.2023.


This is the first training level for position Federal Benefits Claims Representative, FSN-9. In order to become eligible to the next grade, level FSN-8, the incumbent must:

Successfully complete the SSA initial Claims Representative Training Program;
Understand and apply Social Security laws and regulations, and provide correct information to claimants;
Develop and resolve post entitlement issues such as changes of address, termination, suspension or continuation of payments. Consults the Supervisor or co-workers for advise when needed;
Develop, analyze and process the most federal benefits claims which includes the Social Security, Veterans, Railroad and DOL Black Lung administrations. Consults the Supervisor or co-workers for advise when needed;
Work with officials of the various federal benefits paying agencies, the Federal Reserve Bank of New York, the U.S. Department of Treasury, the host country's institutions, and local banks to process electronic funds transfer (EFT) payments; and
Must be able to successfully code and input SS-5-FS applications for the issuance of Social Security number cards. Periodic reviews conducted by the supervisor must show 95% and over accuracy.
Incumbent will be promoted to FSN-8 level upon certification by the supervisor that he/she is satisfactorily performing the duties mentioned above, and that he/she is showing a definite


EXPERIENCE: A minimum of one year of work experience involving the application of complex regulatory material along with extensive public contact or other closely related experience.

JOB KNOWLEDGE: Expert knowledge of host country laws relating to marriage, divorce, estate and inheritance, adoption, legitimization, social insurance, and banking provisions.

LANGUAGE: Fluent level of English speaking/reading/writing. Fluent level of Spanish speaking/reading/writing.

SKILLS AND ABILITIES: Ability to develop and maintain a wide variety of outside contacts, especially incident to field investigation work, such as with Embassy staff, local registrars and other local government officials. Ability to use tact and sound judgement in dealing with the public. Ability to work independently. Sound writing and interviewing capabilities. Level I keyboarding skills.

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